Privacy Policy

1. Introduction

Haven Travel App ("Haven," "we," "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.

2. Information We Collect

• —Account information: name, email address when you register or book a trip
• —Trip data: travel dates, property location, room preferences, party size, house information you enter as a host
• —Financial information: our payment partner processes payment details on our behalf; Haven does not store your full card number
• —Purchases: which Haven plan you buy and when, so we can unlock the right features on your account
• —Communications: messages sent through the Haven message board and support requests
• —Usage data & identifiers: how you interact with the app (pages visited, features used), device and app identifiers used for account security and app functionality

3. How We Use Your Information

• —To create and manage your trips and bookings
• —To send transactional emails (booking confirmations, invites, change requests)
• —To process purchases and unlock the correct plan features on your trip
• —To provide customer support
• —To secure your account and prevent fraud or abuse
• —To improve the app and fix bugs
• —We do not sell your personal information to third parties, and we do not use your data to serve you third-party ads

4. Data Sharing

We share data only with the service providers who help us run Haven, under contracts that limit their use of your data to providing that service:

• —Our payment partner: payment processing for plan purchases and to support host-guest payment features
• —Resend: transactional email delivery
• —Anthropic: AI-powered help features (no personal trip data is shared beyond what's needed to answer your question)
• —We do not sell your data to data brokers or advertisers
• —We do not use your data to track you across other companies' apps or websites for advertising purposes

We may also disclose information if required by law, to protect the rights, property, or safety of Haven or our users, or in connection with a merger, acquisition, or sale of assets (with notice to you).

5. Data Retention

We retain your data as long as your account is active. You may request deletion at any time from within the app (Delete Account) or by emailing help@haventravel.app. Some information may be retained where required for legal, tax, fraud-prevention, or dispute-resolution purposes.

6. Your Privacy Rights

You have the right to access, correct, export, or delete your personal data. Contact us at help@haventravel.app to exercise these rights.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of the "sale" or "sharing" of personal information. Haven does not sell or share personal information as defined by the CCPA, so no opt-out action is needed. We will not discriminate against you for exercising these rights.

EU/UK/EEA users: if applicable law grants you GDPR-equivalent rights (access, rectification, erasure, restriction, portability, objection), we honor those requests through the same contact channel above.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted data transmission and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

Haven uses minimal cookies and local storage necessary for authentication and app functionality only. We do not use third-party advertising or cross-site tracking cookies.

9. Children's Privacy

Haven is not intended for, and we do not knowingly collect personal information from, users under 13 (or under 16 where required by applicable law). If we learn we've collected information from a child in violation of this policy, we will delete it.

10. Copyright / DMCA

If you believe content on Haven infringes your copyright, see our Terms of Service for our DMCA notice-and-takedown procedure and designated agent contact information.

11. Changes to This Policy

We may update this policy from time to time. We will note the date of the most recent change at the top of this page, and for material changes we will provide additional notice (such as an in-app or email notification).

12. Contact

help@haventravel.app